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Terms of Use


Version 2.0. Last modified: Apr 27, 2018 (view archived versions)

These terms & conditions (the “T&C” or “Terms”) govern your access and use of our Website and services at CustomWritings.com (the “Website”). Please read them carefully.

The Website is owned and operated by One Freelance Limited.

By using this Website, you agree to be bound by the terms and conditions stated herein. You claim and warrant that You have full legal authority to enter these Terms of Use and to be legally bound by it.

1. Definitions

Website” means an aggregate amount of the web pages available at https://www.customwritings.com and all sub-domains thereof, where the Services are realized.

Services” means refers to various types of written tasks, including essays, research papers, dissertations and other written academic works that may requested by the Client.

Terms & Conditions”, “Terms”, or “T&C” terms of use also include: Privacy Policy, Money Back Guarantee, Revision Policy, Plagiarism-Free Guarantee.

We”, “Us”, “Ours” means One Freelance Limited, a company registered under the laws of United Kingdom. Our registered office is at 37 Warren Street, London, United Kingdom, W1T 6AD.

User”, “You”, “Client” means a natural person, individual entrepreneur or a legal entity that is registered on the Website as the user and has accepted these Terms and anyone submitting, bidding, executing an order, uploading any information and transferring payments on this Website.

Writer” is a person employed or other ways contracted by us as a freelancer, who provide research and writing services to the Client, according to the agreement with us.

Account” means the personalized section of the Website, closed for public access, which is created after the User’s registration. Account is personalized by Your Account name and password.

Order” is an electronic request for a paid Service from the Client for a particular writing Service. Order specifies the scope of work and other requirements of the Client regarding the product. Order refers to the written order that was submitted in electronic form online on our Website by the Client. An Order includes the work in its entirety along with its consumer requirements.

Product” is the result of an Order, which comes as original content, written and delivered to the Client in accordance to his or her inquiry as a digital document.

Client's information” means the file containing text information represented in any format that is accepted by the Website that has been submitted by You for the reference or as an example. We reserve the right to determine the requirements regarding the size and the format of the files with the Client`s information You may download in Order form.

2. Order Placing and Registration

2.1.   The Order is placed by completing the Order form provided in the Website. No Product is provided by other means then by request.

2.2.   The Order form will specify the scope of the work, Order parameters and delivery terms. It is Your personal responsibility to provide exact, full and final information to each standard Order form section when filling in Our Order form.

2.3.   In addition to Your Product requirements You will be requested to register by providing Your contact information such as name, email address and phone number. Should any of these parameters change over time, it is your responsibility to update your Account information accordingly or inform our support of such changes.

3. Order Payment and Discounts

3.1.   When placing an Order, You agree to buy the Product from Us. We start to process Your Order only after the payment for the Product is made and is authorized.

3.2.   TThe payment for the Product is calculated according to our current pricing, which you may find at the Pricing page, and is paid in advance as stated in the Order form once the scope of work is identified. We are not responsible for Product delivery until the payment has been made in full and has been authorized.

3.3.   In addition to Your Product requirements You will be requested to register by providing Your contact information such as name, email address and phone number. Should any of these parameters change over time, it is your responsibility to update your Account information accordingly or inform our support of such changes.

3.4.   Orders can be paid with payment methods, currently available at the Website. Please check the Website to find available payment methods at the date of your payment.

3.5.   We reserve the right to offer discount and bonuses at our own discretion in accordance to current Discount Policy.

3.6.   The Company commits to provide equal access to discount and bonus program information for each Client with no exceptions.

3.7.   If the Client wishes to stop working with us – a refund will be processed according to the Money Back Guarantee Policy. Please note, that we cannot be held responsible for your Bank Transfer fees, transfer anomalies, and/or possible delays occurring due to any Bank service issues

3.8.   Depending on Your residency or location, You may be subject to certain ad valorem or other taxes, on certain fees that we charge. These taxes will be added to fees billed to You, if applicable.

3.9.   When placing an Order, You agree to buy the Product from Us. We start to process Your Order only after the payment for the Product is made and is authorized.

4. Order Process

4.1.   When placing an Order, You agree to buy the Product from Us. We start to process Your Order only after the payment for the Product is made and is authorized.

4.2.   TThe payment for the Product is calculated according to our current pricing, which you may find at the Pricing page, and is paid in advance as stated in the Order form once the scope of work is identified. We are not responsible for Product delivery until the payment has been made in full and has been authorized.

4.3.   In addition to Your Product requirements You will be requested to register by providing Your contact information such as name, email address and phone number. Should any of these parameters change over time, it is your responsibility to update your Account information accordingly or inform our support of such changes.

4.4.   Orders can be paid with payment methods, currently available at the Website. Please check the Website to find available payment methods at the date of your payment.

4.5.   We reserve the right to offer discount and bonuses at our own discretion in accordance to current Discount Policy.

4.6.   The Company commits to provide equal access to discount and bonus program information for each Client with no exceptions.

5. Order Delivery

5.1.   When placing an Order, You agree to buy the Product from Us. We start to process Your Order only after the payment for the Product is made and is authorized.

5.2.   TThe payment for the Product is calculated according to our current pricing, which you may find at the Pricing page, and is paid in advance as stated in the Order form once the scope of work is identified. We are not responsible for Product delivery until the payment has been made in full and has been authorized.

5.3.   In addition to Your Product requirements You will be requested to register by providing Your contact information such as name, email address and phone number. Should any of these parameters change over time, it is your responsibility to update your Account information accordingly or inform our support of such changes.

5.4.   Orders can be paid with payment methods, currently available at the Website. Please check the Website to find available payment methods at the date of your payment.

6. Order Revision

6.1.   When placing an Order, You agree to buy the Product from Us. We start to process Your Order only after the payment for the Product is made and is authorized.

6.2.   TThe payment for the Product is calculated according to our current pricing, which you may find at the Pricing page, and is paid in advance as stated in the Order form once the scope of work is identified. We are not responsible for Product delivery until the payment has been made in full and has been authorized.

6.3.   In addition to Your Product requirements You will be requested to register by providing Your contact information such as name, email address and phone number. Should any of these parameters change over time, it is your responsibility to update your Account information accordingly or inform our support of such changes.

7. Refund Policy

We are responsible for delivering the Product in a timely manner and according to the Client requirements indicated in the Order. Should any of the Client’s commitments be violated the Client is entitled to a partial or a full reimbursement according to our Money Back Guarantee Policy.

8. The Use of Products

8.1.   When placing an Order, You agree to buy the Product from Us. We start to process Your Order only after the payment for the Product is made and is authorized.

8.2.   TThe payment for the Product is calculated according to our current pricing, which you may find at the Pricing page, and is paid in advance as stated in the Order form once the scope of work is identified. We are not responsible for Product delivery until the payment has been made in full and has been authorized.

9. Plagiarism

a. We are responsible for delivering the Product in a timely manner and according to the Client requirements indicated in the Order. Should any of the Client’s commitments be violated the Client is entitled to a partial or a full reimbursement according to our Money Back Guarantee Policy.

a. We are responsible for delivering the Product in a timely manner and according to the Client requirements indicated in the Order. Should any of the Client’s commitments be violated the Client is entitled to a partial or a full reimbursement according to our Money Back Guarantee Policy.

a. We are responsible for delivering the Product in a timely manner and according to the Client requirements indicated in the Order. Should any of the Client’s commitments be violated the Client is entitled to a partial or a full reimbursement according to our Money Back Guarantee Policy.

10. Refund Policy

We are responsible for delivering the Product in a timely manner and according to the Client requirements indicated in the Order. Should any of the Client’s commitments be violated the Client is entitled to a partial or a full reimbursement according to our Money Back Guarantee Policy.

11. Order Revision

6.1.   When placing an Order, You agree to buy the Product from Us. We start to process Your Order only after the payment for the Product is made and is authorized.

6.2.   TThe payment for the Product is calculated according to our current pricing, which you may find at the Pricing page, and is paid in advance as stated in the Order form once the scope of work is identified. We are not responsible for Product delivery until the payment has been made in full and has been authorized.

6.3.   In addition to Your Product requirements You will be requested to register by providing Your contact information such as name, email address and phone number. Should any of these parameters change over time, it is your responsibility to update your Account information accordingly or inform our support of such changes.

12. Order Process

4.1.   When placing an Order, You agree to buy the Product from Us. We start to process Your Order only after the payment for the Product is made and is authorized.

4.2.   TThe payment for the Product is calculated according to our current pricing, which you may find at the Pricing page, and is paid in advance as stated in the Order form once the scope of work is identified. We are not responsible for Product delivery until the payment has been made in full and has been authorized.

4.3.   In addition to Your Product requirements You will be requested to register by providing Your contact information such as name, email address and phone number. Should any of these parameters change over time, it is your responsibility to update your Account information accordingly or inform our support of such changes.

4.4.   Orders can be paid with payment methods, currently available at the Website. Please check the Website to find available payment methods at the date of your payment.

4.5.   We reserve the right to offer discount and bonuses at our own discretion in accordance to current Discount Policy.

4.6.   The Company commits to provide equal access to discount and bonus program information for each Client with no exceptions.

13. Order Revision

6.1.   When placing an Order, You agree to buy the Product from Us. We start to process Your Order only after the payment for the Product is made and is authorized.

6.2.   TThe payment for the Product is calculated according to our current pricing, which you may find at the Pricing page, and is paid in advance as stated in the Order form once the scope of work is identified. We are not responsible for Product delivery until the payment has been made in full and has been authorized.

6.3.   In addition to Your Product requirements You will be requested to register by providing Your contact information such as name, email address and phone number. Should any of these parameters change over time, it is your responsibility to update your Account information accordingly or inform our support of such changes.

14. Order Revision

6.1.   When placing an Order, You agree to buy the Product from Us. We start to process Your Order only after the payment for the Product is made and is authorized.

6.2.   TThe payment for the Product is calculated according to our current pricing, which you may find at the Pricing page, and is paid in advance as stated in the Order form once the scope of work is identified. We are not responsible for Product delivery until the payment has been made in full and has been authorized.

6.3.   In addition to Your Product requirements You will be requested to register by providing Your contact information such as name, email address and phone number. Should any of these parameters change over time, it is your responsibility to update your Account information accordingly or inform our support of such changes.

15. Order Revision

6.1.   When placing an Order, You agree to buy the Product from Us. We start to process Your Order only after the payment for the Product is made and is authorized.

6.2.   TThe payment for the Product is calculated according to our current pricing, which you may find at the Pricing page, and is paid in advance as stated in the Order form once the scope of work is identified. We are not responsible for Product delivery until the payment has been made in full and has been authorized.

6.3.   In addition to Your Product requirements You will be requested to register by providing Your contact information such as name, email address and phone number. Should any of these parameters change over time, it is your responsibility to update your Account information accordingly or inform our support of such changes.

16. Order Revision

6.1.   When placing an Order, You agree to buy the Product from Us. We start to process Your Order only after the payment for the Product is made and is authorized.

6.2.   TThe payment for the Product is calculated according to our current pricing, which you may find at the Pricing page, and is paid in advance as stated in the Order form once the scope of work is identified. We are not responsible for Product delivery until the payment has been made in full and has been authorized.

6.3.   In addition to Your Product requirements You will be requested to register by providing Your contact information such as name, email address and phone number. Should any of these parameters change over time, it is your responsibility to update your Account information accordingly or inform our support of such changes.

17. Order Revision

6.1.   When placing an Order, You agree to buy the Product from Us. We start to process Your Order only after the payment for the Product is made and is authorized.

6.2.   TThe payment for the Product is calculated according to our current pricing, which you may find at the Pricing page, and is paid in advance as stated in the Order form once the scope of work is identified. We are not responsible for Product delivery until the payment has been made in full and has been authorized.

6.3.   In addition to Your Product requirements You will be requested to register by providing Your contact information such as name, email address and phone number. Should any of these parameters change over time, it is your responsibility to update your Account information accordingly or inform our support of such changes.

18. Order Revision

6.1.   When placing an Order, You agree to buy the Product from Us. We start to process Your Order only after the payment for the Product is made and is authorized.

6.2.   TThe payment for the Product is calculated according to our current pricing, which you may find at the Pricing page, and is paid in advance as stated in the Order form once the scope of work is identified. We are not responsible for Product delivery until the payment has been made in full and has been authorized.

6.3.   In addition to Your Product requirements You will be requested to register by providing Your contact information such as name, email address and phone number. Should any of these parameters change over time, it is your responsibility to update your Account information accordingly or inform our support of such changes.

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